The context:

IT Service Managers are facing a dual challenge: the pandemic has turbo-charged cloud adoption, whilst climate change has spurred action on sustainability in the workplace.

Is your IT up to the challenge?

Join our webinar to discover the 2 new ITIL® modules, titled “Acquiring and Managing Cloud Services” and “Sustainability in Digital and IT”, can help you ensure post-pandemic success.

QA’s Paul Wigzel and Lisa Delaney will lead an open discussion, joined by Adam Griffith and Roman Zhuravlev from PeopleCert, where you can find out about the modules and ask any questions you have about the new modules. 



• Why are these modules so important for service managers?
• What benefits can holding either of these certifications bring to my organisation?
• What are the key learning outcomes of each course?
• What does the course and exam structure look like?
• Why are there no pre-requisites for the courses?
• In summary, what key messages do you have for our community on these exciting new courses?

Target Audience:

The courses do not have prerequisites. This webinar is appropriate both for people interested in taking the courses, and people looking to book the training for others.

The session will be particularly relevant to: current and aspiring service managers, service desk professionals, business relationship managers, IT managers, Learning & Development professionals, Business Decision Makers and non-technical managers. 

About the speakers:


Paul Wigzel has been involved in writing, training and developing ITIL books, materials and training courses for 20 years. He is an experienced senior manager, one of the world’s first qualified ITIL v3 Experts, and one of the first ITIL v4 Managing Professionals, co-delivering the world’s first MP Transition course.

Lisa Delaney specializes in a range of service management frameworks majoring on ITIL but also including COBIT and Service Desk Institute related topics. She started her ITIL journey at V2 of ITIL and has continued her journey to todays ITIL4 capability. Lisa's training claim to fame is that she was one of a duo that delivered the first ITIL Managing professional course in the world.


Adam Griffith is an IT best practice consultant and member of the ITIL architecture team at Axelos. Before 2021, he worked as a technical instructor for a global training organization, specializing in the ITIL framework and helping professionals to embrace best practice. He has practical experience from his previous role as a CIO, and was the top technical trainer in the US for all six of the years that he worked there. Adam is a Master trainer for ITIL 4.

Roman Zhuravlev is a lead architect of ITIL 4 and ITSM portfolio development manager at Axelos, responsible for ITIL continual development. He joined Axelos in 2016 after working for more than 15 years in IT service management as a trainer, consultant, quality manager and – many years ago – service desk manager. Roman has contributed to all ITIL 4 publications and as an author, reviewer, editor, and architect.

Terms & Conditions:

• Offer ends 30/06/22

• Code ITIL20 must be quoted upon booking.

• Courses must be taken and completed by 30 September 2023.

• For new bookings only (existing bookings cannot be cancelled and rebooked to take advantage of the offer).

• The offer cannot be used in conjunction with any other discount. It cannot be used on top of any discounts already agreed on skills licenses or via advanced pricing agreements.

• Offer is not transferable to other course dates or events.

• If QA reschedule a course, the discount can be transferred to the new date until 30 September 2023.

• If QA cancels a course and there is no alternative available, the discount cannot be applied to another one.

• Subject to availability.

• QA standard terms and conditions (click here to view) apply.


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


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