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Overview: 

7 in 10 UK organisations outsource services to third-parties, with IT-ranking top of the list of outsourced areas.*  What's more, there are often multiple providers for the same service.

Doing multi-sourcing right means being able to focus on your organisation’s core competencies whilst ensuring IT service providers are aligned to your business goals. Done badly, it can result in poor business value, miscommunication, misaligned expectations and forever chasing people up! 

If these challenges sound familiar, then join QA’s Martin Waters for our free introductory SIAM Webinar. We’ll introduce the fundamentals of the SIAM methodology and how you can implement a proven IT multi-sourcing framework in your organisation.

The webinar will cover:

  • Introduction to multi-sourcing
  • The challenges of multi-sourcing
  • How the SIAM methodology applies to multi-sourcing
  • SIAM best practices

Who should attend? 

Anyone who is involved in managing multiple service providers, both internal and external. Suitable for both technical and non-technical IT service professionals, and anyone with an interest in service management.

*According to YouGov, https://yougov.co.uk/topics/finance/articles-reports/2019/10/24/seven-ten-british-businesses-outsource-third-parti